The City of Bettendorf

Guest Services Assistant

Job ID
Part-Time, Less than 19 Hours per Week
USD $14.34/Hr.
USD $20.88/Hr.




To inspire, connect and strengthen our community by enriching the lives of our children today, and expanding their capacity to shape their future.


Guest Services Assistants are Persons in front-line positions. They are responsible for maintaining a safe, orderly, welcoming environment for visitors to the Family Museum. Duties include general operations at the admissions desk: handling cash, answering phones, processing memberships, and handle general questions from the public. Successful candidate will be required to facilitate birthday parties, including themed events. Other duties include but are not limited to processing groups, working large special events, cleaning exhibit props, mailings, trouble shooting exhibits and office equipment, light sewing, manning the Museum store, bathroom maintenance, and some first aid.

Working under the supervision of the Guest Services Coordinator and the Business and Community Relations Manager, GSA’s will be responsible for operating a cash register, computer; calculator, walkie talkie’s, multi-line phone system, PA, and security system. Candidates are required to have the ability to prepare end-of-day reports in Microsoft Office based programs and a proven ability to learn other programs.


SUPERVISORY SUMMARY: Not responsible for the supervision of other staff members, but will work alongside volunteers.


WORK SCHEDULE: Position is part-time up to 19 hours per week. Scheduled work hours will include Friday afternoons, at least one evening per week, and one to two weekend days.

ATTIRE: Guest Services Assistants will be provided Family Museum polo shirts and a name tag to be worn during their shift. They must also abide by the dress code outlined in the Family Museum handbook.


EDUCATION: Position requires a level of knowledge normally acquired through the completion of a general high school diploma.


EXPERIENCE: One to two years prior work experience interacting with the public and volunteers is required. Position involves regular contact with Museum visitors and requires a high degree of courtesy and excellent verbal communications skills in order to positively represent the Museum to the public.


ANALYTICAL ABILITY: Routine and non-recurring problem solving skills are required.


Applicants will be subject to background check and applications will be accepted until March 23, 2018 at 5 PM. The City of Bettendorf is an Equal Opportunity Affirmative Action Employer. The City of Bettendorf complies with American with Disabilities Act. 


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