Under general supervision of the Library Director, and in accordance with established procedures and policies, is responsible for planning and supervising staff activities and public services for an assigned library public service area (division): Information Services.
Serves as primary designee charged with the development, management, and oversight of day-to-day activities within assigned division, including but not limited to primary responsibilities and duties as follows: budget and expenditures; personnel and volunteers; public programs and services (in-house and outreach), selection, maintenance and organization of library materials and resources; inventory and maintenance of division equipment and supplies; promotion and publicity. Oversees division interface with the library’s automated integrated library system (ILS), catalog, and databases, as applicable. Assists Library Director in the development of library policy, procedure, strategic planning, represents the library and city within the community, and other duties as assigned.
EDUCATION: Requires a level of education normally obtained with the successful completion of a Master’s degree in Library Science from an ALA accredited institution, with graduate-level coursework and professional training in public library services.
EXPERIENCE: Two to three years supervisory experience, including a minimum of five years of progressively responsible work experience in a public library setting required. Professional training and experience in library principles, procedures and practices, including but not limited to: collection development and maintenance; confidentiality; readers’ advisory; public programming; and reference work required. Management training preferred.
Excellent written and oral communication skills including proficiency in business English, grammar, punctuation, and spelling. Ability to facilitate highly confidential
matters and materials with discretion. Ability to work independently as well as part of a collaborative team in completing assigned tasks and meeting deadlines.
INTERPERSONAL SKILLS: Requires strong interpersonal and customer service skills that demonstrate a positive attitude, cultural sensitivity, and sense of humor; communication and interpersonal skills necessary to effectively communicate with fellow co-workers and library patrons of all ages; ability to facilitate public and confidential situations with tact, courtesy, and friendly attitude; team-based leadership and effective conflict resolution; ability to take direction and work effectively within a fast paced, team-based environment.
ANALYTICAL ABILITIES: Requires independent decision making, ability to exercise good judgment, and use of critical thinking skills. Strong organizational skills and ability to meet deadlines and maintain a budget. The ability to interpret and enforce policies and procedures as well as guide and motivate staff. The ability to plan, organize and manage the workflow of assigned service area(s) as well as act as the technical resource individual in program development and evaluation activities. Requires the analytical abilities necessary to effectively prioritize work assignments; assist patrons with questions and requests for information; solve basic operational issues and suggest solutions and refinement.
TECHNOLOGY SKILLS: Strong technology skills and ability to work with a variety of devices, software and audio-visual programs and equipment. Requires general knowledge of common workplace technologies, computer use, email, internet, and Microsoft Office/Windows. Knowledge of Envisionware PC Reservation and eCommerce, and Polaris ILS is preferred.
WORKING CONDITIONS: Work is performed in a typical library/office environment. Frequent interruptions are possible. Requires ability speak, hear and see, with far vision at 20 feet or further and near vision at 20 inches or less. Continuous walking, standing, balancing, grasping, sitting, stooping, twisting, bending, climbing, and lifting; handling and shelving materials, including kneeling to reach floor-level shelving and reaching overhead. Pushing and pulling objects up to 80 lbs. on a wheeled cart; lifting library materials ranging from under one pound to twenty pounds. Physical condition commensurate with demands of the position. *Requires valid driver’s license and ability to drive an automobile.
This is a full-time position open for internal and external applicants. If you are interested, you must submit an application by Friday, December 21st, 2018 at 5:00 PM. The City of Bettendorf is an Equal Opportunity Affirmative Action Employer. The City of Bettendorf complies with the American with Disabilities Act.